Refund & Exchange Policy

At Aura, your satisfaction comes first. You can request a refund or exchange within 14 days from the date of purchase, provided the product is in its original condition and has not been used or altered

In case your item arrives damaged—such as a broken or leaking perfume bottle—you are eligible for a replacement or refund within 3 days of receiving your order. Please contact our team on instagram page immediately and return the product within the allowed period so we can take the necessary steps to resolve the issue.

To ensure a smooth process, please retain your order number as proof of purchase. Without it, we may not be able to complete your request

Thank you for shopping with Aura